Employment

The Penn Hills Library is seeking a results-oriented, highly-motivated team leader who thrives in a collaborative working environment and is committed to providing an exceptional library experience for all of our patrons and the community.

Job Summary

This position reports to the Executive Director and directs all Public Service Department operations and staff. Demonstrates continuous effort to improve operations, streamline work processes and work cooperatively and jointly to provide seamless public service. Participates in library-wide planning and decision making as a member of the library leadership team to improve the quality of library services.

Responsibilities include, but are not limited to:

• Leading and managing all team members in the Public Service Department, including recruiting, hiring, training, performance management, scheduling, conducting staff meetings and generally creating a high-functioning, supportive, collaborative and inclusive environment.
• Evaluating services provided to patrons, making recommendations as needed.
• Participating in the development of equitable library policies and procedures.
• Preparing, recommending and monitoring budget for Public Service Department, generating budget reports and analyses as required.
• Ensuring staff are delivering outstanding service by teaching, coaching and leading by example.
• Working with the leadership team to maintain high quality standards for service.
• Building enduring relationships by engaging with the community and developing strong lines of communication.
• Interpreting circulation services for the public, handling patron relations concerning library-wide circulation activities.
• Preparing, maintaining, and analyzing circulation statistical reports.
• Maintaining professional knowledge in applicable areas and keeping abreast of changes.
• Assist with administrative duties as needed.

Knowledge/Skills/Abilities

• Strong interpersonal and communications skills and the ability to engage effectively with all stakeholders including all library employees, board members, patrons and other members of the community.
• Ability to handle confidential information with integrity.
• Ability to learn and use the library computer system with high degree of efficiency.
• Ability to set priorities and handle multiple activities or interruptions at once and to work positively and effectively within a team model.
• Ability to exercise judgment in non-routine situations.
• Knowledge of materials and services available at Library as well as activities and current programs.
• Knowledge of physical organization of the Library and the functions of the various departments.

Education and Experience

• Bachelor’s degree or 3-5 years of supervisory experience in a customer service environment is required.
• Familiarity with daily operations of a public library is required.
• PA Criminal Record Check, Federal Criminal Record Check, PA Child Abuse History Clearance, and Mandated Reporter Training required upon offer of employment.

Job Type: This is a full-time, exempt position. Penn Hills offers a competitive benefits package including health insurance, paid time off and a retirement plan

Salary: $50,000

The Penn Hills Library is a 501c3 nonprofit library with two locations in Allegheny County and a service area of over 40,000 residents. We believe in engaging the community, supporting their needs, and charging no fines or fees for service.

We are proud to be an Equal Opportunity Employer.

How to Apply: email resume and cover letter to Jessica Beichler at beichlerj@pennhillslibrary.org by August 25, 2026. Please use the job title as the subject line. Applications will be reviewed on a rolling basis.

Penn Hills Library is seeking an engaging leader who will mentor staff, design and implement creative adult and family programs and services, and curate inclusive, high-quality collections.

This position is ideal for a person who is ready to share innovative ideas and build relationships that will enrich the lives of community members.  

What you will do: 

• Work with the leadership team to maintain high quality standards for service by participating in the development of equitable library policies and procedures, budgeting, and reporting. 

• Ensure staff are delivering outstanding service by teaching, coaching and leading by example. 

• Build long lasting relationships by engaging with the community and developing strong lines of communication. 

• Provide reader’s advisory, genealogy, and reference assistance. 

• Promote library services and resources through creative displays and marketing. 

• Develop and implement innovative programming and outreach for adults. 

• Evening and weekend work for community and special events, as needed, is expected.  

What you will need: 

• Knowledge of current library practices and ability to anticipate future trends, including best practices in reference service. 

• Ability to lead effective meetings- facilitation skills. 

• Skilled in organizing, prioritizing, delegating, and providing multiple kinds of services. 

• Ability to excel as a productive and positive team member. 

• Ability to communicate effectively both verbally and in writing. 

• Ability to establish and maintain effective working relationships with other employees, patrons, and the public 

• Ability to contribute to a positive work culture that fosters excellent public service and teamwork 

• Master’s degree in Library Science preferred.  An equivalent combination of education and experience working in public libraries will also be given serious consideration.  

 What would be great:

• Familiarity with the social services network and how to engage with it. 

• Confidence in building a referral network of peers both in and out of the library field. 

• At least 3 years of public library experience. 

• Community involvement in previous work or personal experience.   

Job Type: Full-time, benefits, including evenings and weekends 

Salary: $50,000 

The Penn Hills Library is a 501c3 nonprofit library in Allegheny County with a service area of over 40,000 residents.  We believe in engaging the community, supporting their needs, and charging no fines or fees for service. 

We are an Equal Opportunity Employer. 

How to Apply: Please email a resume and cover letter to Jessica Beichler at beichlerj@pennhillslibrary.org by August 31, 2026.   

This position will support the Penn Hills Library Community Fridge and its goal to address food insecurity among Library patrons.

What you will do

• Interact with the public and answer questions about the Community Fridge
• Drive a cargo van to and from the Greater Pittsburgh Community Food Bank
• Load and unload the cargo van at the food bank and at the Library
• Organize food for later distribution and restock
• Maintain a clean space in accordance with food safety guidelines

What you will need

• The ability to stand and lift heavy loads for up to 1 hour
• The ability to work well with a team of volunteers and library staff
• Clear, effective communication internally and externally
• Valid driver’s license

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Job Type: Part-time, 10-20 hours a week Tuesday-Friday

Pay: $15.45 per hour

The Penn Hills Library is a 501c3 nonprofit library in Allegheny County with a service area of over 40,000 residents. We believe in engaging the community, supporting their needs, and charging no fines or fees for service.
We are an Equal Opportunity Employer.

How to Apply: Please email a resume and cover letter to Jessica Beichler at beichlerj@pennhillslibrary.org by August 17, 2026.